Mounting Options
Why are there holes in galvanized bike racks?
Galvanized racks are dipped into a bath of molten zinc. The holes allow air and zinc to flow through the rack during this process, preventing pressure buildup and ensuring the inside and outside are fully galvanized for maximum corrosion protection.
What is the difference between Surface Mount (SF) and In Ground (IG)?
Surface Mount (SF): Bolted to existing concrete.
In Ground (IG): Embedded into freshly poured concrete.
Can I mount bike racks to pavers or asphalt?
Pavers: A concrete pad beneath the pavers is required, or consider a freestanding rack.
Asphalt: Not recommended. Freestanding racks are preferred.
What is core drilling?
Core drilling is the process of drilling into existing concrete to create a hole where new concrete can be poured for mounting in-ground products. Video coming soon.
Does my bike rack come with mounting hardware?
Surface Mount: No, but hardware can be added to your order.
In Ground: Yes!
Assembly hardware: Yes, hardware for assembly (ex. racks to rails or freestanding units) is included.
Bike Lockers: Include both assembly and anchoring hardware.
What size mounting hardware do I need?
Hardware size varies by product. Please refer to the specific product page or contact us for guidance.
Product Details
Why are there holes in galvanized bike racks?
Galvanized racks are dipped into a bath of molten zinc. The holes allow air and zinc to flow through the rack during this process, preventing pressure buildup and ensuring the inside and outside are fully galvanized for maximum corrosion protection.
Do you have racks for fat tire bikes?
Yes. Compatible products include wall racks, Bike Tier, Horizontal Storage, and wheel-pocket styles like Shark and Sentry.
Do you offer bike racks for e-bikes?
Yes, our MadCharger e-bike rack! This is recommended for interior use only.
Do you provide SketchUp or Revit files?
We do have SketchUp files for all of our products and they can be downloaded on product pages. We do have Revit files available for some of our bike storage products.
Some legacy models may be used for spacing reference. Contact sales with questions.
Finishes &Colors
Why are there holes in my galvanized bike racks?
Galvanized racks are dipped into a bath of molten zinc. The holes allow air and zinc to flow through the rack during this process, preventing pressure buildup and ensuring the inside and outside are fully galvanized for maximum corrosion protection.
Which finish is better, Powder Coat or Galvanized?
Galvanized:
- Very durable.
- 5 year finish warranty.
- Best for coastal or high-corrosion environments.
- More visually customizable.
- 26 standard colors available.
Do you offer custom colors?
Yes. Custom colors are available for an additional charge. RAL color matches and custom color matching have different fees.
Do you offer anti-graffiti finishes?
Anti-graffiti finishes are available for bike lockers only for an additional charge. Please contact sales for more details.
Can I get color samples?
Absolutely! Please fill out the request form here.
For additional details check out our materials & finishes page!
Maintenance & Replacements
How do I clean bike racks or lockers?
Use only water and mild soap.
What should I avoid when cleaning bike lockers?
Avoid harsh or abrasive chemicals, as they may react with the powder coat finish.
Are replacement parts available for the RepairStan bike repair station?
Yes there are! You can find details here.
Are replacement parts available for the PhilUp bike tire pump?
Yes, replacement hoses are available. Please contact sales@madrax.com or view here.
Are replacement keys available for bike lockers?
Yes, please contact sales@madrax.com for assistance.
Shipping & Installation
How will my order ship?
Shipping method depends on product type and quantity. Most orders ship on a skid.
Why can't certain products ship via liftgate?
Products over 8 feet long cannot be loaded/offloaded on a liftgate due to carrier limitations.
How are freight damages handled?
Most important is to mark the shipping paperwork from carrier as damaged. You can also refuse delivery if damage appears significant. Contact support@madrax.com as soon as possible for assistance.
Do you offer installation services?
Madrax is a manufacturer and supplier only, so we do not offer installation services.
For additional details on receiving a Madrax shipment, view our blog here.
Spacing & Layout
How far should bike racks be from walls or from each other?
Proper spacing depends on the rack type and layout. We have two resources on proper spacing recommendations.
Do you offer layout or design services?
Yes, layout and design assistance is available. For bike storage projects, you can also use our Bike Room Builder tool to get started.
Are there ADA guidelines I should consider?
Yes. ADA requirements can vary by location. Check local codes and contact us for help selecting compliant products. We also have a blog on ADA compliance with bike racks. Updates to this content coming soon!
Lead Times & Ordering
What are your lead times?
Lead times can depend on the product and quantity. You can view lead times here.
What payment options are accepted?
Check, credit card, or ACH payment are all accepted.
Can I use my own shipping carrier?
Yes you can. Please coordinate with your salesperson and our customer experience team.
How much is shipping and handling?
Shipping costs are based on product size, weight, and quantity.
Can I expedite my order?
All Madrax products are made to order and cannot be expedited.
Can tax-exempt customers order online?
Yes, upload your tax-exempt form during checkout or contact sales to place your order.
What should I do if my credit card is declined online?
- Wait 10-15 minutes before retrying.
- Try using a Chrome browser.
- Confirm billing address details entered match your credit card.